To engage its employees the Studer Group (SG), a US healthcare consulting firm and winner of the 2010 Malcolm Baldrige National Quality Award (Small Business Sector), kept them regularly informed about SG strategy, finances, operations and progress using multiple methods. The firm focussed on eight engagement factors: Understanding how work has purpose, how they do worthwhile work and make a difference; Tools and equipment to perform work; Creating positive relationships with supervisors and com...

BPIR Categories

9.7.1 Encourage employee involvement and feedback
9.6.2 Manage employee satisfaction
8.2.2 Create an environment for empowerment/innovation

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