To engage employees in the attainment of organisational objectives and goals, the Singapore National Library Board (NLB), winner of the 2011 Singapore Quality Association Business Excellence Award, developed an Integrated Employee Engagement Framework and classified employee engagement strategies into three areas: Innovation, Teamwork & Team Learning and Sharing & Communication. NLB implemented a number of…

BPIR Categories

9.7.1 Encourage employee involvement and feedback
9.6.2 Manage employee satisfaction

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