Key drivers of workforce engagement at Mid-America Transplant Services (MTS), a US organ procurement organisation and winner of the 2015 Baldrige National Quality Award, were determined via customised surveys that included questions to address each engagement driver. MTS assessed employee engagement through the Workforce Survey Process, an externally developed process that included national benchmarks. MTS stratified and reviewed the survey data by workforce segments to understand how or if the ...

BPIR Categories

9.6.1 Survey/assess employee satisfaction/morale

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