To increase employe engagement, Concordia Publishing House, a US religious publisher, and winner of the 2011 Malcolm Baldrige National Quality Award: 1) encouraged employees to use the Voice of the Employee (VOE) process to submit ideas that would increase workforce engagement/satisfaction. VOE data was regularly evaluated is evaluated and Action Plans implemented for viable ideas. 2) Flattened the organisation structure and removed the barriers and silo mentality that hindered best practices in...

BPIR Categories

9.6.2 Manage employee satisfaction

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