Key elements of workforce engagement at the Pewaukee School District (PSD), a US school district and winner of the 2013 Malcolm Baldrige National Quality Award, were identified as leadership, communication, work environment, resources, involvement, and compensation and benefits, and key engagement measures were developed for each. Targets were set for each measure and appropriate benchmarks…

BPIR Categories

9.6.2 Manage employee satisfaction
14.1.1 Design & deploy performance measurement system

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