Engaged Employees were success drivers at Don Chalmers Ford (DCF), a US Ford Motor Company franchise and winner of the 2016 Malcolm Baldrige National Quality Award. New employees were mentored by senior leaders and management engaged the workforce through monthly news and operations status updates; weekly and monthly Business Plan Review meetings; one-on-one coaching; and…

BPIR Categories

9.6.2 Manage employee satisfaction
15.4.5 Employee recruitment, retention, succession plans

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