Employee Engagement results at Don Chalmers Ford (DCF), a US Ford Motor Company franchise and winner of the 2016 Baldrige National Quality Award, were assessed via a DCF survey and the improvement of 12% from 2011 to 2015 were seen as a direct result of the Driving Forward meetings and the back page improvement process…

BPIR Categories

15.4.1 Employee satisfaction/dissatisfaction

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