Memorial Hermann Sugar Land (MHSL) a US Acute Care community hospital and winner of the 2016 Baldrige National Quality Award, saw Workforce engagement as a key ingredient to drive high performance, improvement and Innovation. Factors of engagement were determined through informal and formal methods. Surveys generated the top engagement factors and these were analysed by…

BPIR Categories

9.6.2 Manage employee satisfaction
9.5.1 Develop performance management approach

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