Embedded in the Evidence-Based Leadership system at the Studer Group (SG), a US healthcare consulting firm and winner of the 2010 Malcolm Baldrige National Quality Award (Small Business Sector), were processes to select, engage, develop and retain a highly engaged workforce. Engagement was assessed using a morale index - a composite of questions statistically determined to be drivers of engagement - and expressed as the percent of employees with positive morale. Overall measures used to determin...
Unlock this article and 10,000+ more
To get the most out of our extensive resources, please login or become a member below.
OR