In the early 1990s Dofasco, a Canadian steel maker, restructured to deal with its financial problems. The restructured company launched a new business strategy focussed on three elements: operational excellence, technology and innovation, and intimate customer relationships. The company set out to engage and empower its employees to execute the company goals and strategies and…

BPIR Categories

9.6.2 Manage employee satisfaction
2.5.3 Develop and deploy action plans & projects

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