Employee engagement practices at an award winning retailer

To ensure the engagement of employees Wing Tai Retail Singapore, winner of the 2012 Singapore Quality Award, initiated a multi-touchpoint framework: 1) Corporate, including Union relationships and negotiations; 2) Organisational, including social/medical well-being, work/life balance, Reward system; 3) Strategic Business Unit, including diversity issues; 4) Operational, including workplace environment and team building activities. To determine the effectiveness of staff engagement efforts perfor...

BPIR Categories

9.6.2 Manage employee satisfaction
9.5.5 Manage reward & recognition programs