Employee engagement at Don Chalmers Ford (DCF), a US Ford Motor Company franchise and winner of the 2016 Baldrige National Quality Award, was assessed via the Consumer Experience Movement (CEM), FMC’s Programme to increase employee engagement, and the Net Promoter Score (NPS) for employee engagement survey administered by FMC. The CEM survey net engagement score…

BPIR Categories

15.4.1 Employee satisfaction/dissatisfaction

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