To collect feedback and information from employees, JUMBO, a Singapore based seafood restaurant chain and winner of the 2015 SPRING Singapore Quality Award for People Excellence, conducted staff satisfaction surveys, welfare meetings and Head of Operations (HOO) meetings. Data collected was analysed and reviewed internally before actions were taken to resolve any issues. Findings were shared during HOO and Heads of Departments (HOD) meetings before the information was cascaded to the staff. In ...

BPIR Categories

9.7.1 Encourage employee involvement and feedback
9.7.2 Provide mechanisms for internal communication

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