Recognising that the successful delivery of strategic initiatives and other improvement activities required engaged employees, DeFacto, a Turkish Apparel retailer, created a Happiness Department, headed by a Happiness Manager. The department launched a Happiness Project to increase company loyalty (staff turnover was a major issue in the apparel industry) and focussed on improving processes such as communication, motivation, environment, working hours, compensation and training and development. ...

BPIR Categories

9.6.2 Manage employee satisfaction
8.2.2 Create an environment for empowerment/innovation

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