To work with their sales representatives in a way that would help the company better serve its customers and eliminate any ‘us vs. them’ attitudes, Eriez Magnetics, a US manufacturer of advanced technology for magnetic, vibratory and inspection system applications, established a Representative Council focussed on the rep-manufacturer relationship. Meetings took place every 9 to 12 months. Prior to the meeting, a form was sent from headquarters to all reps which included all the issues to be ...

BPIR Categories

4.2.1 Manage sales & sell products & services
9.7.1 Encourage employee involvement and feedback

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