The Singapore National Library Board (NLB), winner of the 2004 Singapore Quality Award, recognised the importance of employee involvement to its achievement of strategic goals. The NLB: 1. Created a project-centric environment and provided opportunities for staff to be involved in organisation-wide projects. 2. Formed cross-functional project teams to implement corporate level projects or tasks.…

BPIR Categories

9.7.1 Encourage employee involvement and feedback
2.5.3 Develop and deploy action plans & projects

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