The Singapore National Library Board (NLB), winner of the 2004 Singapore Quality Award, recognised the importance of employee involvement to its achievement of strategic goals. The NLB: 1. Created a project-centric environment and provided opportunities for staff to be involved in organisation-wide projects. 2. Formed cross-functional project teams to implement corporate level projects or tasks. 3. Formed Work Improvement Teams to work on problem solving and process improvement projects, and dev...

BPIR Categories

9.7.1 Encourage employee involvement and feedback
2.5.3 Develop and deploy action plans & projects

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