Between 1999-2003 the Singapore National Library Board (NLB), winner of the Winner 2004 Singapore Quality Award, maintained a staff involvement in Work Improvement Teams rate that exceeded the Singapore civil service average year on year. In 1999 NLB achieved a rate of 92.3% against a Singapore civil service average of 83%.In 2000 the figures were…

BPIR Categories

9.7.1 Encourage employee involvement and feedback
15.4.7 Employee efficiency/productivity performance
15.4.3 Work org/job classification/teams/communication

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