On the Employee/Engagement Loyalty Index, the Charleston Area Medical Centre Health System (CAMC), a US hospital system and winner of the 2015 Baldrige National Quality Award, showed continuous improvement from 2011 to 2014. On a 1 - 5 scale, against the Healthcare Performance Solutions (HPS) top 25% benchmark of 4.0 and the Professional Research Consultants (PRC) Top Performing benchmark of 3.9, CAMC scored 3.7 in 2011, 3.8 4.0 in 2013, and 4.0 in 2014....

BPIR Categories

15.4.1 Employee satisfaction/dissatisfaction

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