The North Mississippi Medical Center (NMMC) a rural US hospital and winner of the 2006 Malcolm Baldrige National Quality Award (Healthcare Sector), believed that motivated employees were the basis for achieving the mission, vision, and values of the organisation. NMMC utilised a number of mechanisms to help employees stay engaged and motivated. These included a "Keys to Success" card which employees carried at all times. The card listed NMMC's mission, vision, values, and critical success facto...

BPIR Categories

9.6.2 Manage employee satisfaction
9.7.1 Encourage employee involvement and feedback
9.10.1 Retain human capital
8.2.2 Create an environment for empowerment/innovation

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