To motivate staff the Bronson Methodist Hospital (BMH), a US tertiary medical centre and winner of the 2005 Malcolm Baldrige National Quality Award (health care sector), took a number of initiatives, including: 1) Delegated decision-making: Decision-making was delegated down to the appropriate levels. 2) Workforce Development Plan: Addressed staff learning and motivation and provided a…

BPIR Categories

8.2.2 Create an environment for empowerment/innovation
9.6.2 Manage employee satisfaction
9.7.1 Encourage employee involvement and feedback

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