At BC Liquor Stores, a Canadian retailer, all new employees attend an orientation programme to acclimatise them to the culture and to engender loyalty. Front line workers and managers were then given training in product knowledge to increase confidence and sales performance. Front-line workers and managers were given opportunities to become trainers for in-house designed courses and each new managers was given a peer coach for the first six weeks of their employment. Leaders and potential leade...

BPIR Categories

9.4.4 Develop & manage employee orientation programs
9.10.1 Retain human capital
9.4.7 Develop team competencies
9.4.2 Develop education and training programs.

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