Recognising that the time from when a new employee accepts an offer to the first day of work was critical to the attitude exhibited at start of work, a US West Coast Software Developer used the time to convince new employees they had made the right choice. The firm’s manager: 1. Mailed a personal note to confirm pleasure at the employee’s acceptance. 2. Followed up with a mailing that included an Employee Handbook. 3. A few days after the mailing personally phoned the new employee to find ou...

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9.4.4 Develop & manage employee orientation programs
9.3.3 Recruit, select & hire employees

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