“Stakeholders”, the employee incentive plan at Elevations Credit Union (ECU), a US financial products and services provider and winner of the 2014 Baldrige National Quality Award, was built on ECU’s annual budget and employees were rewarded based on the degree to which the budget was met or exceeded. Using the budget as the foundation of the plan, leadership was able to further incentivise the strategic initiatives embedded within the budget. The budget was exceeded each year that the Stak...
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