The support for open communication and high performance at Charleston Area Medical Centre (CAMC), a US hospital system and winner of the 2015 Baldrige National Quality Award, resulted in a culture index result that placed the organisation at or near top decile performance. Compared to Healthcare Performance Solutions top 10% benchmark of 4.0 on a…

BPIR Categories

15.6.16 Governance/stakeholder trust in senior leaders
15.4.1 Employee satisfaction/dissatisfaction
15.4.3 Work org/job classification/teams/communication

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