Employee perception of trust in leaders and co-workers at award winning Internet retailer

Employee perception of ethical behaviour at MidwayUSA (MW), a US Internet retailer and winner of the Baldrige National Quality Award in 2009 and 2015, was a key measure of leaders and workers actions being aligned with MW’s Values & Culture. Against an internal goal of 86%, MW achieved 87% in 2013, 88% in 2014, and…

BPIR Categories

15.6.17 Ethical behaviour
15.4.1 Employee satisfaction/dissatisfaction