To demonstrate how much they valued their staff the Glasgow Science Centre, a UK visitor attraction that presents concepts of science and technology in unique and inspiring ways, developed a staff incentive programme "Above and Beyond", designed to recognise any acts of exceptional behaviour and ‘extra mile’ assistance on the part of staff. Staff were…

BPIR Categories

9.5.5 Manage reward & recognition programs
1.1.7 Review customer listening & learning methods
9.7.1 Encourage employee involvement and feedback

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