Hill Country Memorial (HCM), a US community hospital and winner of the 2014 Baldrige National Quality Award, achieved the 97th percentile in its peer group for Employee Recommendation as an employer, and outperformed 94% of Baldrige recipient organisations in the Press Ganey (PG) Baldrige peer group. In 2013 HCM scored 90% compared to the PG…

BPIR Categories

15.4.1 Employee satisfaction/dissatisfaction
15.4.5 Employee recruitment, retention, succession plans

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