Employee recruitment - Lead times at Advocate Good Samaritan Hospital (GSAM), a US community hospital, fell steadily from 2007 to 2009, when GSAM exceeded to Saratoga median 'days to fill' benchmark of 48 days. In 2007 GSAM recruiters took on average 55 days to fill a position. In 2008 the number of days taken fell to 49 and in 2009 the numbers of days fell to 44, below the 48 day benchmark. GSAM won the 2010 Malcolm Baldrige National Quality Award (Healthcare Sector), the Lincoln Foundation Awa...

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15.4.5 Employee recruitment, retention, succession plans

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