The first step towards employee retention at the Charter School of San Diego (CSSD), winner of the 2015 Baldrige National Quality Award, was seen as hiring people who fitted CSSD’s culture. A 5-day onboarding process was designed to engage new employees and expose them to CSSD best practices. An employee shadowing process, paired new employees with high performing workforce members. Work alignment between the individual employee and strategic initiatives was also a key driver of retention. Rec...
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