To help retain nurses, St David’s Healthcare (SDH, a US hospital system and winner of the 2014 Baldrige National Quality Award, implemented its Specialty Nursing Accelerated Programme (SNAP), which trained high-performing nurse graduates to work in areas such as intensive care and the emergency department. The programme worked. Against a US National First Year Retention Rate of 70%, SDH’s Nurse First Year Retention Rate was 87% in 2010, 100% in 2011, 99.5% in 2012, 100% in 2013, and 99% in ...

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15.4.5 Employee recruitment, retention, succession plans

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