Bristol Tennessee Essential Services (BTES), a US utilities plus company and2017 Baldrige National Quality Award recipient, was not only committed to exceeding the expectations of customers but also exceeding those of employees. BTES strove to discover the right employees for the right positions and each employee went through an intensive interview process to ensure BTES…

BPIR Categories

15.4.5 Employee recruitment, retention, succession plans
9.10.1 Retain human capital

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