Between 2000 - 2005 overall employee satisfaction at DynMcDermott (DM), a US based Petroleum Operations Company and winner of the 2005 Malcolm Baldrige National Quality Award (Service Sector), increased from 74% to 83%, compared with the 43% benchmark determined by Business Research Laboratory. (BRL conducts employee satisfaction surveys for about 300 organisations and establishes industry…

BPIR Categories

15.4.1 Employee satisfaction/dissatisfaction

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