assessment. Employee satisfaction and well-being at the Bronson Methodist Hospital (BMH), a US tertiary medical centre and winner of the 2005 Malcolm Baldrige National Quality Award (health care sector), was assessed via mechanisms in the listening post monitor system (LPMS and three survey mechanisms provided comparisons and benchmarks. Other mechanisms for assessing satisfaction included: CEO/Chief…

BPIR Categories

9.6.1 Survey/assess employee satisfaction/morale

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