At DynMcDermott (DM), the Operating Contractor for the US Department of Energy (DOE) Strategic Petroleum Reserve (SPR), and winner of the 2005 Malcolm Baldrige National Quality Award (Service Sector), employee satisfaction was a key measure of morale and in 2000 organisation strategies to improve morale, improve satisfaction and communication were intensified. Since 2000 employee satisfaction…

BPIR Categories

15.4.1 Employee satisfaction/dissatisfaction

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