To measure of staff satisfaction, the Singapore National Library Board (NLB), winner of the Winner 2004 Singapore Quality Award, administered a staff satisfaction survey in 2004 that revealed NLB staff were generally satisfied with the organisation. The overall satisfaction scores exceeded the Singapore Public Sector National Norm as follows: Working Together 79% against the Singapore…

BPIR Categories

9.6.1 Survey/assess employee satisfaction/morale
9.6.2 Manage employee satisfaction
15.4.1 Employee satisfaction/dissatisfaction

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