Through a focussed effort on internal promotion and its Quarterly Coaching Plan process, Hill Country Memorial (HCM), a US community hospital and winner of the 2014 Baldrige National Quality Award, achieved a significant improvement in employee satisfaction from 72% in 2010 to 79.5% in 2014. In 2013, against a top 10% rate of 79%, HCM achieved 78%. In 2014, against a top 10% rate of 80%, HCM achieved 79.5%....

BPIR Categories

15.4.1 Employee satisfaction/dissatisfaction

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