Through a focussed effort on internal promotion and its Quarterly Coaching Plan process, Hill Country Memorial (HCM), a US community hospital and winner of the 2014 Baldrige National Quality Award, achieved a significant improvement in employee satisfaction from 72% in 2010 to 79.5% in 2014. In 2013, against a top 10% rate of 79%, HCM…
Unlock this article and 10,000+ more
To get the most out of our extensive resources, please login or become a member below.
OR