Mercy Health System (MHS), a US health care system and winner of the 2007 Malcolm Baldrige National Quality Award (Healthcare Sector), ranked 95th percentile for Overall Employee Satisfaction. AMGA benchmarking data provided percentile raking based on top-box responses only and in 2006. MHS received an “Excellent Satisfaction Rating” from 49.7% of Mds against the AMGA 95th percentile of 46%. In 2007 MHS received an “Excellent Satisfaction Rating” from 51.4% of against the AMGA 95th perce...

BPIR Categories

15.4.1 Employee satisfaction/dissatisfaction

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