Total dealership workforce satisfaction at Don Chalmers Ford (DCF), a US Ford Motor Company franchise and winner of the 2016 Baldrige National Quality Award, was assessed from the annual DCF survey of the workforce and DCF exceeded internal goals each year from 2011 to 2015. DCF scored 4.0 on a 5.0 scale against a goal…

BPIR Categories

15.4.1 Employee satisfaction/dissatisfaction

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