To achieve high levels of employee engagement, Quicken Loans, a US online retail mortgage lender, created a relaxed atmosphere and a culture of innovation. Visitors were met by a sea of staff desk name tags of big heads to make it easier to find people in the open office space. Offices were designed to encourage…

BPIR Categories

8.2.2 Create an environment for empowerment/innovation
9.6.2 Manage employee satisfaction
6.1.1 Plan key production & delivery processes

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