To achieve high levels of employee engagement, Quicken Loans, a US online retail mortgage lender, created a relaxed atmosphere and a culture of innovation. Visitors were met by a sea of staff desk name tags of big heads to make it easier to find people in the open office space. Offices were designed to encourage creativity, and leaders tended to sit out on the floor and could be easily engaged by employees. Staff were given the encouragement, the tools, the training and the freedom to grow, take...

BPIR Categories

8.2.2 Create an environment for empowerment/innovation
9.6.2 Manage employee satisfaction
6.1.1 Plan key production & delivery processes

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