In 2004, the Chicago office of Baker & McKenzie, a large US law firm, faced a turnover rate that was higher than the industry average. Management conducted a series of surveys to determine to find out what the rank and file wanted addressed, listened to what they had to say, and took the following initiatives:…

BPIR Categories

9.6.2 Manage employee satisfaction
9.7.2 Provide mechanisms for internal communication
8.2.1 Leaders communicate with employees
9.10.1 Retain human capital
9.7.1 Encourage employee involvement and feedback

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