To measure employee satisfaction, the Singapore Institute of Technical Education (ITE), a pre-employment training provider and winner of the 2005 Singapore Quality Award, employed an Organisation Climate Survey (OCS) that measured staff satisfaction using 13 organisation dimensions. Other instruments included Exit Interviews, Feedback from Staff and Unions, and indicators such as Staff Turnover and Medical…

BPIR Categories

9.5.2 Manage team performance
14.2.4 Conduct best practice/ process benchmarking

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