Employee satisfaction with benefits and services at Elevations Credit Union (ECU), a US financial products and services provider and winner of the 2014 Baldrige National Quality Award, outperformed the ModernThink benchmark in 2013 and 2014. Employee satisfaction was 88% in 2011 and 2012, 90% against the benchmark of 82% in 2013, and 90% against the…

BPIR Categories

15.4.1 Employee satisfaction/dissatisfaction

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