Overall benefits satisfaction at Mid-America Transplant Services (MTS), a US non-profit organ procurement organisation and winner of the 2015 Baldrige National Quality Award, showed exceptional results and outperformed Avatar Solutions national best-in-class benchmark of 85%. MTS achieved a rating of 100% in 2012, and 95% in 2013 and 2014.

BPIR Categories

9.6.2 Manage employee satisfaction
15.4.1 Employee satisfaction/dissatisfaction

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