Employee satisfaction with company training courses at Freese and Nichols, a US provider of engineering and construction services was assessed vis course evaluations, where F&N set a target of an average score of 4.5 out of 5. In 2008 F&N ran some 140 courses and received an average evaluation score of 4.7. In 2009 the number of courses was 130 and the average evaluation score was 4.6. F&N won the 2010 Malcolm Baldrige National Quality Award (Small Business Sector) and in 2009 was named one of t...

BPIR Categories

15.4.2 Employee development & training
15.4.1 Employee satisfaction/dissatisfaction

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