St David’s Healthcare (SDH), a US hospital system and winner of the 2014 Baldrige National Quality Award, identified leadership (employees) and communication (physicians) as key elements that engaged them in achieving the organisation’s mission and vision. SDH used data from Taylor Nelson Sofres (TNS), a vendor for employee engagement surveys, to benchmark itself against comparative data from high performing organisations. For employees being kept informed by leaders, against a TNS top perfo...

BPIR Categories

15.4.1 Employee satisfaction/dissatisfaction

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