In 2004 Mercy Health System (MHS), a US health care system and winner of the 2007 Malcolm Baldrige National Quality Award (Healthcare Sector), began participating in the 100 BEST employee survey. Results in 2005, 2006 and 2007 demonstrated MHS leaders' ability to convey organisational strategy and commitment into attaining established goals and indicated a high…

BPIR Categories

2.5.1 Communicate policies & strategies
8.2.1 Leaders communicate with employees
9.6.2 Manage employee satisfaction

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