Employee satisfaction with leadership communication at MidwayUSA (MW), a US Internet retailer and winner of the Baldrige National Quality Award in 2009 and 2015, showed excellent performance levels to approach National Business Research Institute (NBRI) benchmarks. Against the NBI benchmark of 89% and an internal goal of 88% satisfaction, MW achieved 85% in 2013, 81%…

BPIR Categories

15.4.1 Employee satisfaction/dissatisfaction

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