Singapore’s Ministry of Manpower (MOM), a government department responsible for manpower policy, consistently exceeded its target of 70% of centrally managed learning programmes being rated as 4 out of 5 or better (5 being very satisfied). In 2015, the focus on solely quantitative learning shifted towards a qualitative tracking of learning outcomes. This allowed for a better assessment of the effectiveness of MOM’s staff learning and development programmes.. High ratings indicate that MOMers...

BPIR Categories

15.4.1 Employee satisfaction/dissatisfaction
15.4.2 Employee development & training

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