Against a target of 6 suggestions per employee, ICA staff submitted an average of 6.8 in 2012, 6.42 in 2013, and 6.42 in 2014. ICA also consistently achieved its internal target for WITs project ratio, with over 400 WITs projects yearly. The 100% staff participation and implementation rate for WITs and SSS translated into potential…

BPIR Categories

15.4.7 Employee efficiency/productivity performance
15.6.15 Continuous improvement & general measures

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