An annual Employee Survey at the City of Coral Springs, a US local authority and winner of the 2007 Malcolm Baldrige National Quality Award (Non Profit Sector), was used to assess workforce engagement and satisfaction. The survey was administered by the HR department and rated HR service quality, communication, training, benefits, compensation and classification, and organisational satisfaction. Employees could also make open-ended comments. The City organised survey data by age, gender, ethnici...
BPIR Categories9.7.2 Provide mechanisms for internal communication
9.7.1 Encourage employee involvement and feedback
9.9.1 Develop Human Resource Information System